Your booking with us is subject to these Terms and Conditions.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
a. You have read these Agency Terms and Conditions and agree to be bound by them;
b. You consent to our use of your information in accordance with our Privacy Policy;
c. You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
Use of the Website
Use of this website is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.
Accuracy of Information
Every care has been taken in compiling the contents of this website.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary.
You (The Client) acknowledge that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
Prices
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Booking & Payment
Deposit
A refundable €100 deposit is required to make a booking for Bed & breakfast Rooms, or a refundable €1000 deposit for full rental of the Hacienda which covers any breakages or damage.
Payment for Accommodation
The balance is payable immediately, and prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with sufficient time to find a substitute booking. If full payment is not received immediately, then your booking will not be valid.
Your Booking
Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received a confirmation email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport.
Prices in Euros
Please note that the prices are calculated and quoted in Euros, and that both the deposit and balance amounts shown on booking represent the sterling equivalents. Therefore, prices will vary upwards or downwards in line with exchange rate fluctuations.
Capacity
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition.
When the minimum occupancy is booked, certain rooms may not be accessible; this is subject to the owner’s discretion. It is best to check with us before booking if you have any queries about this.
Travel Arrangements
Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking.
Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it.
You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit.
After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of the Property.
If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated.
Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance.
You should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.
Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them.
In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner. We recommend that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.
Our responsibility for your booking
A booking is made directly between the Client and the Owner of the property and is a legally binding contract. Therefore before confirming your booking you should read the terms carefully to ensure that you agree with everything contained within them. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment for us.
Complaints Procedure
Any queries or concerns should be addressed to us immediately. If the Client is dissatisfied with the cleanliness or presentation of the property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner or the Owner’s representative immediately so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If it is not possible to resolve the dispute during Your stay at the property then a complaint must be made in writing to the Owner within 2 weeks of departure from the property, outlining the reasons for the complaint.
The Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner.
Security Deposit
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage or unpaid local charges. By confirming a booking, you authorise the Owner to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement.
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Insurance
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party’s personal belongings as no such cover is provided by the Owner. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.
Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will endeavour to meet all requests, but we can’t guarantee that they will be met and we will have no liability to you if they are not.
Visa, passport and health requirements
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
